First, customer must notify Water Garden Creations(WGC) of the supposed defective product(s) and must be given a Return Goods Authorization number (RGA number).

Water Garden Creations  will accept APPROVED returned goods at its warehouse centers minus a 15% restocking fee within a 30 day period from the date of delivery to the customer. This does not apply to special orders.

Water Garden Creations (WGC) accepts no returns because the customer did not accept delivery of the product because of delivery dates not met as per the customer, or just refusal to accept the  product, since we have no control over the freight or delivery companies. A customer must give the freight company's amply opportunity to deliver their order, and in some situations this may mean up to 14 -21 days after the original order was placed with WGC. WGC does not accept or assume any responsibility for the freight company's delivery schedules or policies . Any refusal of the product(s) by the customers because of this type of delivery situation will result in a 15% restocking charge plus the cost of the freight both to and from the shipping location.

WGC return policy is to provide a replacement product to the customer of equal value shipped freight free to our customer for damaged products. WGC must first receive back the original product in proper packaging.

WGC will not be responsible for any claims for labor to either install or remove original or replacement  products; or for any type of claims regarding supposed pond life death or health issues since WGC has no control over the installation, handling, care, or environment of the pond areas. All warrantees are the warrantees as given by the manufacturers.

Upon receiving products it is the customer's responsibility to inspect product for damage prior to signing the delivery receipt or bill of lading. Once the customer accepts the product, WGC is no longer responsible for damages that may have occurred in transit. It is in the customer's best interest that if any visible signs of damage appear from inappropriate handling to make note of such on the bill of lading. This gives the customer the right to file a claim with the freight company if indeed such damage is discovered after the driver leaves the site. After 10 days the freight company's will no longer acknowledge concealed damage claims (for your protection open liner package and inspect it a soon as possible). If a freight damage claim is made, the product has to be made available to the freight company for inspection and possible pickup. In the event that the customer  refuses the shipment due to damages WGC will gladly reship new product. WGC will provide the return ship to address to the freight lines.

WGC accepts no responsibility, or liability that a customer's  amount or type of items ordered will meet a specific "job" or "pond to build" requirements. WGC will offer free technical and installation advice to our customers, but this is not to be interpreted as an "absolute" order for all the items that may be necessary for the customer to complete the pond or water garden. WGC has published on its website, and has "links" to other related websites, that have informational  data on pond and water garden products. It is the customer's sole responsibility to become educated to whatever degree is necessary, before they order the products from WGC, so the order will be as correct and complete as possible.

WGC will not be responsible for orders declared by customer to be incomplete after 7 days of the customer' s delivery date. Any order that is incomplete according to the customer must be CALLED in to WGC to get a proper TRANSACTION ID# within 7 days of the Customer's delivery date, otherwise WGC will not recognize any type of claim or refund to the customer.